Privacy Policy
“Servico” respects the privacy of every user. Therefore, we have prepared these Privacy Policy Rules, which set out how we will manage and use the personal information you provide to us. By entering into an agreement with us or assuming contractual obligations, and by logging in to and using www.servico.lt and mano.servico.lt (hereinafter the “Website”), you confirm that you have read, understood, and agree to these Rules.
General Provisions
These Privacy Policy Rules (hereinafter the “Rules”) set out the terms and procedure for using the Website, as well as the main principles of collecting, processing, and storing personal data, in accordance with which the personal data controller and the operator of the Website, UAB “Servico” (hereinafter “Servico”), processes the personal data of its customers and Website visitors (hereinafter the “User”).
All Website visitors—by entering into an agreement with us or assuming contractual obligations, and by logging in to and/or using the Website—confirm that they have properly familiarised themselves with the Rules and agree that Servico may process the information provided by Users (including personal data) to the extent necessary to provide Servico services, administer the Website, and ensure its operation.
We may need to update this privacy and cookie policy; therefore, Servico reserves the right to review and amend these Privacy Policy Rules at any time. If we make material changes to these Rules, we will inform you by publishing a notice on our Website. Amendments enter into force immediately upon publication. It is the User’s responsibility to monitor and review amendments to the Privacy Policy Rules. If, after the Rules are amended or supplemented, the User continues to use Servico and the Website services, it shall be deemed that the User agrees to the new version of the Rules.
Terms used in these Rules shall be understood as defined in Regulation (EU) 2016/679 (the General Data Protection Regulation, “GDPR”).
Terms of Use and Services Provided
When using the Website, the User assumes full responsibility for the correctness and accuracy of the data provided while using the Website. By submitting, editing, or otherwise processing data (including their own and/or other data subjects’ personal data) on the Website, the User confirms that they have the right to process such data and assumes full responsibility for any losses that may arise for Servico and/or third parties as a result of unlawful processing of such data.
If the data and/or other related information provided by the User on the Website changes, the User undertakes to update (supplement) their data on the Website without delay, but no later than within 10 (ten) business days.
If Servico has doubts regarding the accuracy of the personal data provided by the User, Servico may suspend the processing operations of such personal data, verify the data, and correct it. Upon correcting the User’s data, Servico informs the User by way of a notification.
Servico has the right to modify and expand the functionality of the Website and to send the User informational notices regarding changes to the conditions for providing self-service functions, as well as other information related to the Website or Servico’s activities that the User should be aware of.
Servico does not undertake to ensure uninterrupted operation of the Website, as its operation may be affected by factors beyond Servico’s control; however, Servico undertakes to make all reasonable efforts to ensure the smoothest possible operation of the Website. In all cases, Servico shall not be liable for consequences arising from the aforementioned disruptions to the Website’s operation.
Collection of Personal Data and Purposes of Use
We collect and process the personal data of visitors to our Website in accordance with these Rules, the requirements established by the Law on Legal Protection of Personal Data of the Republic of Lithuania, and other legal acts of the Republic of Lithuania regulating the processing and protection of personal data.
When registering on the Website, you provide personal data that we collect and, with your consent, may use for marketing purposes. When registering on the Website, you may consent or refuse consent to the processing of your personal data for direct marketing purposes by confirming your voluntary choice by ticking the relevant box (or using another indicated option).
We collect the personal data you provide (name, surname, personal identification number, email address, telephone number, address, meter data/readings, and other property-related data) for the following purposes:
- Provision of services(name, surname, personal identification number, address, telephone number, email address, meter data/readings, and other property-related data) – we process personal data to ensure proper conclusion and performance of contracts with customers, provision of services or goods to customers under contracts, including properly informing the customer on matters related to goods, services, and the contract, on the basis of the contract and/or legal requirements.
- Administration of payments/settlements(name, surname, personal identification number, address, telephone number, email address, meter data/readings, and other property-related data) – we process personal data related to payment for the provided Services, on the basis of the contract and legal requirements.
- Handling submitted questions(name, surname, address, telephone number, email address, meter data/readings, and other property-related data) – we process personal data to examine and resolve submitted questions, complaints, and requests, on the basis of the contract, consent, and/or legal requirements.
- Direct marketing(name, surname, address, telephone number, email address) – we process personal data for the purpose of providing offers and news about the services provided and information about events, on the basis of the data subject’s consent. You may consent or refuse consent to the processing of your personal data for direct marketing purposes by confirming your voluntary decision by ticking the relevant box (or using another indicated option).
In all cases mentioned above, we process your personal data only to the extent necessary to achieve the relevant clearly defined and lawful purposes, taking into account personal data protection requirements.
Your Right to Change Your Personal Data
You have the right at any time to access, update, and change your personal data. You may do so via www.servico.lt and mano.servico.lt, by contacting Servico by email at [email protected], in writing at Naugarduko g. 98, Vilnius 03160, or by arriving at our registered office and presenting a personal identity document to Servico.
You have the right to:
- contact Servico with a request to provide information about your personal data processed by Servico;
- contact Servico with a request to rectify your personal data and/or suspend personal data processing operations (except storage), where, after reviewing your personal data, you determine that the data is inaccurate, incomplete, or incorrect;
- contact Servico with a request to destroy personal data or suspend personal data processing operations (except storage), where, after reviewing your personal data, you determine that personal data is processed unlawfully or unfairly;
- object to the processing of your personal data where such data is processed or intended to be processed for direct marketing purposes, or on the basis of the legitimate interests pursued by Servico or by a third party to whom personal data is provided.
Personal data must be accurate, appropriate, and only of the scope necessary for its collection and further processing. Where required for processing, personal data is updated on an ongoing basis.
Duration of Personal Data Processing
We will store and use your personal data for no longer than 10 (ten) years in order to provide you with our services, implement the purposes of personal data processing, and to enable us to fulfil our contractual obligations or resolve disputes that arise.
Disclosure of Information to Third Parties
We will disclose your personal data to third parties only in the ways described in these Rules.
We may provide limited personal data to third parties with whom we cooperate in the course of our business activities—for example, when fulfilling your order, eliminating a fault, or collecting outstanding debts. Such third parties will be permitted to use only that portion of your personal data which is necessary for providing the relevant services agreed with us.
In all other cases, the User’s personal data may be disclosed to third parties only in accordance with the procedure established by the legal acts of the Republic of Lithuania.
Personal Data Security
The security of your personal data is very important to us; therefore, we follow generally accepted standards for the transmission and storage of personal data. Unfortunately, we cannot guarantee complete security of your data, because, given current technologies, no method of transmitting data over the internet or storing data electronically is 100% secure. If you have any questions regarding personal data security, you may contact us at [email protected].
Third-Party Websites, Services, and Products on Our Websites
Our Website contains links to the websites of other persons, companies, or organisations. Please note that Servico is not responsible for the content of such websites or the privacy principles applied by them. Therefore, if you follow a link from the Servico Website to other websites, you should separately review their privacy policies.
Cookies, Beacons, and Similar Technologies
In these Rules, we use the term “cookies” to describe cookies and other similar technologies, such as pixel tags (“Pixel Tags”), web beacons (“Web Beacons”), and clear GIFs.
How to Manage and Delete Cookies
When you use a browser to access our content, you may configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is being sent. Each browser is different; therefore, if you do not know how to change your cookie settings, please refer to your browser’s help menu. Your device operating system may also provide additional cookie controls.
If you do not want information to be collected via cookies, use the simple procedure available in most browsers that allows you to refuse the use of cookies. To learn more about how to manage cookies, please visit: http://www.allaboutcookies.org/manage-cookies/.
Please note, however, that some services may be designed to work only with cookies, and by disabling them you may no longer be able to use those services or certain parts of them.
Use of Cookies
When you visit Servico Websites, we aim to provide content and features tailored to your needs. This requires cookies. Cookies are small pieces of information stored in your internet browser. They help us recognise you as a previous visitor to a specific website, store your browsing history on the Website, and tailor content accordingly.
Cookies also help ensure the smooth operation of the Websites, allow us to monitor the duration and frequency of visits, and collect statistical information about the number of Website visitors. By analysing this data, we can improve our Websites and make them more convenient for your use.
Examples of cookie use include:
- Cookies allow us to recognise how many unique users browse the website at the same time, helping to ensure smooth and fast operation.
- Cookies allow us to analyse collected information about unique users’ browsing behaviour, helping to tailor the website’s operation to your needs.
Cookies used on our Websites may be grouped into the following types:
- Strictly necessary cookies are essential for the relevant Website to perform its core functions. These cookies enable you to browse the Website and use the requested features, for example, providing access to secure areas of the Website. Without these cookies, we would not be able to provide services enabling the Website to operate.
- Performance cookies collect anonymous information about how visitors use the Website. By providing information about visited areas, time spent on the Website, and any issues encountered (for example, error messages), these cookies help us understand how visitors interact with the Website. This information helps us improve the Website’s performance.
Data Collected Through Cookies
When administering the Websites and diagnosing server disruptions, we may use visitors’ computers’ IP addresses. An IP address is a unique code that identifies a computer within networks. It may be used to identify a visitor and collect various demographic information. This is done by administrators of the absolute majority of internet servers.
By using cookies, we collect data about the use of services. The types of cookies used on our Websites are indicated above.
Other Information Related to the Use of Cookies
In addition to cookies used by Servico, our Websites may allow certain third parties to set and access cookies on your computer/device. In such cases, the use of cookies is governed by the privacy rules of those third parties.
Final Provisions
- These Rules shall be governed by the law of the Republic of Lithuania. All disputes arising between the Website and the User shall be resolved by negotiation. If the parties fail to resolve the dispute through negotiation, the dispute shall be finally resolved in the courts in accordance with the procedure established by the laws of the Republic of Lithuania.
- All rights to the Website and the works contained therein are protected by the laws of the Republic of Lithuania and other legal acts. No content on the Website or any other textual, graphic, or other information may be reproduced, made publicly available, or distributed without the prior written consent of Servico.
- For all matters regarding self-service functions provided on the Website and Servico’s personal data processing operations, please contact us in writing by email at [email protected], by telephone at 0 700 50055 (or +370 5 279 9537), in writing at Naugarduko g. 98, Vilnius, UAB “Servico”, or by arriving at our registered office and presenting a personal identity document to Servico.